Welcome to our second quarterly ESG report for 2024 for Q2 & Q3
Welcome to MRK’s second quarterly ESG report for 2024, where we aim to share our progress and efforts towards building a more sustainable future. ESG factors are becoming increasingly important for companies to consider, not only in terms of compliance and risk management, but also as a means of creating long-term value and securing client trust.
One of our values is to always give back to our clients by offering free resources such as business reports on the current market, salary guides to determine competitive salaries and market rates for certain positions, creating platforms to support business development.
In this report, we will highlight our ESG initiatives and performance over the past 2 quarters, including our progress towards reducing our environmental impact, enhancing our social responsibility, and improving our DE & I practices. We believe that transparency and accountability are essential for driving positive change, and we look forward to sharing our journey with you!
Environment
- Our flexible working approach allows us to work from home on which days suit best – we worked on average 61% of our working days from home!
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- If everyone in the office came in 5 days a week, our fuel consumption would average 3476 litres– that’s the equivalent of filling up almost 18 average-sized bath tubs! With our flexi schedule, this has allowed us to save around 1859 litres for every quarter.
- We are taking the first steps to cutting our carbon emissions in half by 2030, and aiming to reach Net Zero by 2050. No matter how small your business, what industry or part of the UK you’re in, your commitment could make a real difference – to the planet, to your customers and to your running costs! Even the smallest businesses produce carbon emissions – it could be through your building, your vehicles or your suppliers.
- We have calculated our carbon emissions for the last quarter…
Social
- Google review emails are sent out on a weekly basis to candidates and clients who we have placed the week before - We donate £20 to The Hospice of St Francis for each review we receive from a client.
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- So far we’ve received 26 very positive reviews from some happy candidates and clients!
Employee Wellbeing
- We have 4 Mental Health First Responders in the team who have been awarded with the FutureQuals Level 2 Award in Mental Health: Workplace Responder qualification, which gives them an understanding of mental health issues that can affect individuals at work, and how to spot the signs.
- Another milestone was hit at in May as Maddie celebrated her 3 year anniversary here with us.
MRK Internal Diversity
Customer
- We’ve received over 7242 adverts responses over the last 6 months for the jobs we had registered this quarter. Every response will receive either a rejection to any unsuitable candidates, or suitable candidates then get shortlisted and approached – every candidate will get a response from us whether positive or negative! We don’t leave them in the dark with their application.
- 96.04% of applications were considered Unsuitable for that particular role.
- 3.96% of applications made it to the shortlist.
- Our salary guides provide clients with market insight and trends within Revenue Management and Finance, with comparisons across the UK, to ensure they’re up to date with the latest salary information for their hiring process. Don’t begin your search without being equipped with up-to-date salary information!
- Revenue Management salary guides downloaded: 61
- Finance salary guides downloaded: 44
Clients worked with
Events we hosted and attended
- In May, Lucy attended her first event in Dubai, the Arabian Travel Market. The ATM is a large international travel and tourism event, organised annually in Dubai to provide a platform for inbound and outbound tourism professionals in the Middle East, providing key information on tourism destinations, accommodation options, tourism attractions and aviation industry in the Middle East and around the world.
- Iqra attended the HSMAI "connecting future leaders" event at The Savoy in April. Franck Arnold shared his inspiring hospitality journey, and speakers Shumi Khan, Scott Jakins and Debra Patterson delivered their invaluable insights on guest satisfaction and loyalty. It was fantastic evening of connecting with the future leaders in the hospitality sector
- Roland and Iqra spent the day at the RMPI event in June. Lots of key insights delivered about AI in revenue management and how Revenue Managers can transform the industry moving forward. Thank you to the insightful speakers from Imperial College Business School.
- In July, Roland spent a half day online presenting to the Ukrainian Hotels & Resorts Association (UHRA) as part of the HSMAI Europe board. The topic discussed was "Motivation and engagement of staff". Due to the current situation in Ukraine this topic is very much relevant and important. Advise was given on what the Ukrainian hotels could do to attract staff, raise their profile, and keep staff – what to think about in their Employer Value Proposition etc.
- As a partner to the Hospice of St Francis, Roland attended the Summer Corporate event on 9th July. Held at The Denton, the new retirement living venue in Berkhamsted, delicious canapés and prosecco were enjoyed as well as tours of The Denton from General Manager David Banisadeghian and his impressive team.
DE & I
- We make an effort to reduce any unconscious bias from employers; before a CV gets sent to the client, we remove any personal contact details, D.O.B’s, religion/ethnicity.
- We took a look into the diversity of our candidates we’ve registered, placed, and clients we’ve worked with, as well as our own internal diversity…
Candidates registered
Placements