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Senior Customer Services Executive

Location: St Albans, Hertfordshire
Salary: £25000 - £30000 per annum
Job Realm: Office
Industry: Leisure and Sport
Type: Permanent
Job Description:

Senior Customer Services Executive

Based in St Albans, Hertfordshire, our client are currently looking to recruit a Senior Customer Service Executive to join their team.

This job would suit a candidate who is looking to use their Customer Service skills in a progressive business. You will be given the opportunity to develop your abilities with training and support alongside an excellent working environment.

This company is a very successful organisation which has been growing year on year and serves customers throughout the UK and Internationally.

The duties will include:

  • Actively problem solves with customers towards winning solutions
  • Building strong customer relationships and encouraging open discussions which contribute to continuous improvement opportunities
  • Developing relationships with internal customers
  • Deliver customer and company expectations within agreed time frames
  • Maintaining and developing the relationships with established customer accounts towards the achievement of customer service excellence
  • Fully understanding the logistic requirements of the customer in terms of delivery, procurement, consignment stock etc.
  • Maintaining an up to date knowledge of the company’s policies, procedures and practices
  • Answering incoming telephone calls to the customer service department
  • Processing telephone/post/exception orders
  • Responding to any customer queries in a timely manner
  • Responding to order queries and resolving them with customers
  • Organising credits/returns/exchanges where necessary
  • Processing warranty credits
  • Processing and managing shipments of sale or return stock and ensure compliance to local policy.
  • Monitoring customer satisfaction and reporting on issues

For more information about this role or any other Senior Customer Service jobs in St Albans Hertfordshire, please don’t hesitate to contact me in confidence or visit our website www.mrkassociates.co.uk

Every application will receive a response as this is recognised working practice at MRK Associates.

MRK Associates – AGY.

Quality, Relevance and Reliability.

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