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Senior Customer Services Advisor

Location: Hertfordshire, St Albans
Salary: £25000.00 - £30000.00 per annum
Job Realm: Office
Industry: Call Centre and Customer Service
Type: Permanent
Job Description:

Senior Customer Services Advisor

Based in St Albans, Hertfordshire, our client is a well-established company looking for a Senior Customer Services Advisor to join their team.

This job would suit an experienced manager who will be responsible the daily running and management of the department. Our client is looking for a candidate who will strive to provide a professional service to clients with maximum emphasis on customer care and product knowledge.

The company are a successful service organisation dedicated to team orientation, learning and development and thrive on growth.

The successful candidate will have significant leadership experience successfully managing large teams of people within a contact centre and customer service environment. The individual will also be commercially aware, with a solid background in team management, driving performance, motivating others and leading a team to success. We are looking for an enthusiastic and self-motivated individual with excellent verbal & written communication. Experience of working in a contact centre and social media platforms is essential.

Duties will include:

  • Monitor the activities of the Customer Service Advisers to achieve customer care standards.
  • Participate in the implementation or improvement of processes associated with Customer Service.
  • Dealing with complex customer queries.
  • Enhance team performance by assisting with training, coaching and mentoring the Customer Service Advisers in all aspects of their work.
  • Assist with maintaining the Customer Service Advisors training material to ensure it remains current and up to date.
  • Collate, prepare, maintain and monitor statistical and key performance information for the team, reporting to the Head of Customer Service on a daily/weekly/monthly basis.

For more information about this role or any other Contact Centre jobs in St Albans, Hertofrdshire, please contact me in confidence or visit our website www.mrkassociates.co.uk

Every application will receive a response as this is the recognised working practice at MRK Associates.

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