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Customer Success Executive

Location: Aylesbury, Buckinghamshire
Salary: £28000 - £31000 per annum
Job Realm: Office
Industry: Marketing
Type: Permanent
Job Description:

Customer Success Executive

Based in Aylesbury, Buckinghamshire our client seeks a Customer Success Executive who can join the team on a permanent basis.

This job would suit someone who has a proven track record working in technology as either technical support, or in a sales engineer position.

The successful candidate will have experience working with SketchUp with a complete understanding of how SketchUp is applied in core AEC workflows. You will be a quick learner with a positive attitude and superb communication skills, both written and verbal. Lots of initiative, creative thinking and excellent presentation skills are essential.

Duties will include:

  • Working alongside the SketchUp team to help improve SketchUp workflows at our key accounts. Identifying key areas where these customers can improve and demonstrating how they can use SketchUp and/or extensions to their advantage.
  • Responsible for development and delivery of live product demonstrations.
  • Responsible for representing the product to customers (both end users and our resellers) and at field events such as conferences, seminars, etc.
  • Work in close collaboration with the SketchUp Marketing Manager to help create content (video tutorials, blog posts) for social media and campaigns.
  • Work with marketing to promote and hold webinars for SketchUp customers.
  • Respond to customer product questions and recommend best practices.
  • Respond to technical support questions.
  • Training classes (in house and off-site)

For more information about this role or any other Customer Success roles in Aylesbury, Buckinghamshire, please contact me in confidence or visit our website

Every application will receive a response as this is the recognised working practice at MRK Associates.

MRK Associates – AGY

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