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Customer Services Team Leader

Location: St Albans, Hertfordshire
Salary: £25000 - £27000 per annum
Job Realm: Office
Industry: Travel and Tourism
Type: Permanent
Job Description:

Customer Services Team Leader

Based in St Albans, Hertfordshire, our client is a well-established company looking for a Customer Services Team Leader to join their team.

This job would suit an experienced team leader to responsible for assisting the manager in the daily running and management of the department. Our client is looking for a candidate who will strive to provide a professional service to clients with maximum emphasis on customer care and product knowledge.

The company are a successful service organisation dedicated to team orientation, learning and development and thrive on growth.

The successful candidate will have significant leadership experience successfully managing large teams of people within a contact centre and customer service environment. The individual will also be commercially aware, with a solid background in team management, driving performance, motivating others and leading a team to success. We are looking for an enthusiastic and self-motivated individual with a genuine passion and commitment to delivering outstanding customer service.

Duties will include:

  • Monitor the activities of the Customer Service Advisers to achieve customer care standards.
  • Participate in the implementation or improvement of processes associated with Customer Service.
  • Enhance team performance by assisting with training, coaching and mentoring the Customer Service Advisers in all aspects of their work.
  • Assist with maintaining the Customer Service Advisers training material to ensure it remains current and up to date.
  • Collate, prepare, maintain and monitor statistical and key performance information for the team, reporting to the Head of Customer Service on a daily/weekly/monthly basis.

For more information about this role or any other Contact Centre jobs in St Albans, Hertofrdshire, please contact me in confidence or visit our website www.mrkassociates.co.uk

Every application will receive a response as this is the recognised working practice at MRK Associates.

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