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Customer Services Manager

Location: Aylesbury, Buckinghamshire
Salary: £30000.00 - £40000.00 per annum
Job Realm: Office
Industry: Trade and Services
Type: Permanent
Job Description:

Customer Services Manager

Based in Aylesbury, Buckinghamshire, our ambitious fast-paced client seeks a Customer Service Manager who can join the team on a permanent basis.

This job would suit an individual who is enthusiastic and motivated and are passionate about providing excellent customer service in a lively and fast paced workplace.

The successful individual will be confident with providing first line of support for both exiting and new customers. You may have pervious experience in a corporate action’s managers role with the ability to demonstrate strong self-motivation, problem solving skills and great attention to detail.

Duties will include:

  • Ensuring all corporate actions are processed accurately and communicated to customers in line with the stated timescales
  • Ensuring timely collection and communication
  • Seeking continuous improvements to existing process, systems and procedures with a view of improving efficiency and/or controls
  • Introducing & maintaining companywide and team specific service standards
  • Ensuring reconciliation discrepancies with respect to all corporate actions are promptly identified and cleared
  • Ensuring a sound Complaint handling and resolution process within responsibilities
  • Ensuring compliance with regulations
  • Actively seek ways of cost saving initiatives
  • Actively take part in improving customer experience, including the development of online functions
  • Participating in relevant training throughout the year and ensuring relevant staff are aware of updated processes and procedures and on the job training

Line management and development:

  • Line manage the team ensuring they are developed through training, coaching, and mentoring to perform at a high level
  • Ensuring consistency of performance objectives and their measurement across direct reports
  • Demonstrating awareness of and compliance with the company’s management standards, acting as a positive role model and providing leadership in your role

For more information about this role or any other Customer Service Manager jobs Aylesbury, Buckinghamshire, please contact me in confidence or visit our website www.mrkassociates.co.uk

Every application will receive a response as this is the recognised working practice at MRK Associates.

MRK Associates – AGY

Quality, Relevance & Reliability

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